Frequently Asked Questions
Where is Pinnacle Pet Hospital?
We are located 4450 University Blvd in Suite 100 in Round Rock, TX. We are at the corner of University Blvd and County Road 110 and are located in between I-35 and TX-130 providing easy access to the rest of the North Austin area.
What types of services do you offer?
We offer a wide variety of veterinary services including Wellness Exams and Vaccinations, Sick Visits, Laboratory Testing, Standard Surgical Operations (Spays, Neuters, Mass Removals), Orthopedic Surgical Operations, Dentistry, X-Rays, Ultrasounds, Full Pharmaceutical Options, Interstate and Internation Health Certificates and End of Life Care
What types of pets do you treat?
We currently treat dogs and cats. At this time, we do not see exotics or large animals.
How can I schedule an appointment?
You can schedule by calling or texting us at 512-693-7997 to request an appointment.
How do you handle fearful pets?
Dr. Weeks is a Fear Free certified veterinarian who will take every step and precaution to make sure your pet has the best experience possible. This includes low stress handling techniques, calming sprays, relaxing environments and use of pharmaceuticals for pre-visit calming or during appointment sedation as needed.
What payment methods do you accept?
Credit/Debit, Cash, Cherry, and CareCredit
Do you accept pet insurance?
We do not work directly with any pet insurance companies but will provide all necessary information and records for any reimbursement payments after your visit.
Do you offer payment plans?
Not directly through Pinnacle Pet Hospital. However we do work with Cherry, who can provide flexible payment options.
Can I get a cost estimate before a visit?
Of course, we believe in financial transparency and making sure that every owner is informed before any treatments, procedures, or lab work. While sometimes, the specific recommendations for a patient may not be known until a physical exam is performed, we are hoping to provide baseline pricing for common services.
What do I need for my pet’s first appointment?
If you are able to provide a copy of your pet’s medical records either by emailing us at info@pinnaclepethospital.com or by bringing a copy to your first visit. In addition, be sure to come prepared with a list of food, any medications, and any questions you may have.
What vaccinations are recommended?
All patients are different and needs may change depending on age and lifestyle. Our core recommended vaccines in the state of Texas are rabies, distemper parvo, and leptospirosis for dogs and rabies and FRVCP for our feline friends. Bordetella, canine flu, feline leukemia virus and rattlesnake vaccines are life style based vaccines.
What is the best diet for my pets?
The best diet depends on your pet's age, breed, and health status. Is the diet AAFCO tested and approved? If you cannot tell, or cannot find out by calling the manufacturer—it may be missing important nutrients. Consult with us to determine the most appropriate diet.
Do you offer telemedicine visits?
Yes, we offer telemedicine consultations for non-emergency cases. You can schedule a telemedicine appointment by calling or texting us at 512-693-7997.
What are signs my pet needs to be seen?
Common signs include changes in appetite or water intake, lethargy, vomiting, diarrhea, coughing, sneezing, limping, or any other unusual behavior. You know your pet—reach out early and often to save your time, money, and your pets’ comfort.
